What happens if I change my mind after I have placed my order?
You are welcome to change your mind about your purchase, and we will happily accept a return on an item that can be resold. It must be resalable, unopened or unused in its original packaging. There are some restrictions, though – We do not refund or exchange any made-to-order products such as ribbons or bows, items that have been brought in, especially for you, such as giant scissors, or items whereby we have had to cut our large rolls of product to your specific requirements to fulfil your order.
Our big bows are made to order; we, therefore, do not offer returns on our bows – please ensure you are purchasing a bow suitable for your purpose.
We print our ribbons & make bows in-house; our working hours are beyond regular office hours – once your order has been placed, we start preparing your order for printing/dispatch – we, therefore, cannot offer a refund on cancellation of orders once your order has been received.
We do not offer returns or exchanges on our giant scissors; our scissors are cleaned and tested before dispatch – they will cut – If your parcel has been shipped and you choose to refuse it, you will be charged for the shipping and return costs and any import taxes due on the parcel. Please take care and double-check the size you have ordered.
Returns are only accepted with a valid return number. If you wish to return an item, please get in touch with [email protected] for authorisation.
If you wish to return your items, we recommend you use a trackable system such as the Post Office Recorded Services so you can trace your parcel. We cannot be held responsible for goods which do not arrive back safely with us. Returns must be made within seven days of receipt.