Delivery Information

 

FREE UK DELIVERY OVER £50      STANDARD SERVICE £7.99      PREMIUM SERVICE FROM £14.99      EUROPE & REST OF THE WORLD       FREE CLICK & COLLECT     

 

 

 

 

Service & Delivery Information Mainland UK Deliveries

As a secure website you can trust we need to continue the security of your parcel as it leaves our warehouse and journeys to your delivery address,  all our parcels are sent through secure delivery networks with the Royal Mail or a courier service depending on the delivery option you choose in checkout, the size and weight of the parcel and the date of your event.  Our delivery options will also give you an indication of the date the parcel should be with you by, to help you choose the right delivery option for your party or event.  Guidelines are shown below, but feel free to call customer services on 01277 224622 with any questions.

Standard Service – £7.99 Normally sent using the Royal Mail 1st class recorded delivery or our couriers – you can change the shipping address in checkout if that helps because it will need a signature, the dates will be shown in checkout of delivery by, normally around 3-5 days.

Premium Service – £14.99 Normally sent using our couriers or Royal Mail Special Delivery – you can change the shipping address in checkout if that helps because it will need a signature, the dates will be shown in checkout of delivery by, normally around 2-3 days.  Our couriers use a 1 hour predictive slot service, so you can track your parcel and not necessarily have to stay home all day waiting for it!  Tell us your mobile number in checkout to enable us to arrange this.

Premium Plus Service – £29.99 – Delivery normally 1-2 days – call to check 01277 224622

Free Standard Service UK Delivery – UK mainland delivery – see details in checkout – normally a minimum spend of £50 or coupon code.

Click & Collect – Live or work near us? We are in Brentwood, Essex CM15 9HT – Junction 28 on the M25, a few minutes in a car from Brentwood Train Station (25 minutes walk if you are feeling energetic) Then this might be an option for you – your parcel will be packed and we will call you when it’s ready for collection, and arrange a suitable day and time with you.  Unfortunately we are unable to welcome callers to our premises to browse, all collections must be pre-ordered.  Call us if you need the items today if we have stock we will do our best to help 01277 224622 – Easy parking, long opening hours, only a mile from Brentwood High Street.

Saturday delivery £30.00 Courier Service, UK Mainland Only, includes email of tracking information sent on dispatch, our courier service has an excellent system whereby you can log into their website on the morning of your delivery and they will be able to give you a timed 1 hour delivery slot – you don’t have to stay home all morning!  Deliveries made between 8am and 6pm – only available in certain areas – please call to check prices and availability. 01277 224622

Sameday Delivery – By arrangement – please call 01277 224622 for details

Delivery date as shown in checkout, dispatch email sent advising delivery day. Deliveries made between 8am and 6pm

Delivery date  as shown in checkout, dispatch email sent advising tracking information.
All our delivery services give you a date you can expect your delivery by – during busy periods deliveries may be made upto 6pm on that date, so be careful when choosing your option.

If you are unsure what the best option is for you then please call us on 01277 224622 and we’ll be happy to advise.

You can login to your account with us using your email address and password, you can view your order and track its progress through processing, sent to warehouse for picking, dispatched on its way etc.

We shall not be liable in any way for the loss or damage arising directly or indirectly as a result of delivery of the goods being prevented or delayed, incorrectly described, or any other of its obligations not being performed for reasons beyond the control of Fun in a box ltd, or any acts of 3rd parties.

 

Click Here to view our returns policy

 

Overseas Deliveries

Overseas, UK islands and highlands, shipping rates are calculated based upon the volumetric size of your parcel.  Often Larger items such as very large bows can double your shipping costs.  Once in checkout the website will give you an estimated shipping charge, if the cost is less or more than you have paid we will email you accordingly.  Please call customer services on 01277 224622 for delivery schedules – we recommend to always leave at least 3 weeks for delivery to America/Canada & Australia or 2 Weeks for Europe – as delays in customs can happen and these are beyond our control.  On the rare occasion you are not happy with your order you must contact us either in writing to Fun in a box, 8 Hurstwood Avenue, Brentwood, Essex. CM15 9HT or via email at orders @ funinabox.co.uk in the 1st instance for further information. We do not offer refunds on any P & P costs incurred and any return costs including UK customs charges which must be covered by you.

How Is My Parcel Shipped?

We use Royal Mails International Services or International Couriers to send our party parcels, the method of dispatch depends on the size and weight of your parcel, your location and the most efficient dispatch method to use.  All of our parcels will require a signature upon receipt, there is an option in checkout to change the delivery address if you are not at your billing address during the day.

Most deliveries are made between 8am and 6pm.  Special instructions asking for the parcel to be left where a signature cannot be obtained such as – leave on step, by bins or in playhouse, ring before delivery etc cannot be passed onto our delivery partners, but you can change the shipping address to maybe work or a friend or relative who will be available to sign.

What happens If I’m Not Home For My Delivery?

You will receive a card through your door explaining what to do next. Please make sure you contact the carrier within 5 days, or your parcel will be returned to us, this will incur a returns fee, restocking fees and a further delivery charge if you still require the item.  Remember you can change the shipping address in checkout to a works address or friend or neighbours if that helps. The driver will then pop a card through your door showing you where your parcel is.

What happens if I change my mind and my parcel has been shipped?

You are welcome to change your mind about your purchase, and as long as the items are resale able, unopened or unused (there are some restrictions though – Please see our returns policy on our website for full details – we will gladly refund their value to your method of payment.  However is your parcel has been shipped and refused you will be charged for the shipping and return costs and any import taxes due on the parcel.   Remember we cannot refund personalised or made to order products.

If you wish to return your items yourself we recommend you use a trackable system such as the Post Office Recorded Services so you can trace your parcel.  We cannot be held responsible for goods which do not arrive back safely with us.   Returns must be made within 7 days of receipt.

My Parcel Hasn’t Arrived?

Please check with neighbours, in-case they have kindly taken in your delivery, occasionally parcels can be damaged or lost in transit – please inform us as soon as possible so we have the opportunity to investigate and if necessary arrange another order to be sent so there’s no tears at your party!

There’s something missing in my parcel?

If there are any discrepancies or missing items on your delivery we must be notified within 3 working days from the date received by calling 441277224622 or emailing us sales @ funinabox.co.uk