Terms & Conditions / Privacy Policy

Consent

We hope you enjoy browsing our products and information on our website. By using this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Personalised Printed Ribbons’ relationship with you in relation to this website. When you purchase from Personalised Printed Ribbons, you enter into a contract, and these terms detail our responsibilities to you.

Requesting Reviews

1. Purpose of Review Requests: We value your feedback and may periodically send you requests to review our services. Your reviews help us to improve our offerings and provide better services to all our customers.

2. Consent: By using our services, you consent to receiving review requests from us. These requests will be sent via email or other contact methods provided by you during the use of our services.

3. Opt-Out: You have the right to opt-out of receiving review requests at any time. If you wish to stop receiving these requests, please contact us at [email protected] or follow the opt-out instructions provided in the communication.

4. Data Protection: We are committed to protecting your personal data. All review requests will be sent in accordance with our Privacy Policy and in compliance with the UK General Data Protection Regulation (GDPR).

5. Use of Reviews: Your reviews may be used on our website, social media pages, and other marketing materials. If your review is selected for these purposes, we will ensure that any personal data is anonymized unless you have explicitly consented to the use of your personal details.

6. Data Retention: We will retain your review and associated personal data for as long as necessary to fulfil the purposes outlined above or as required by law.

Use of Products

1. Responsibility: We do not take responsibility for use of our products. 
2. Choice: Please choose the products carefully, we do not guarantee use of ribbons & bows in outdoor situations. 
3. Decorative: Ribbon are decorative, they should be kept clean and dry, away from direct sunlight. 
4. Care: We suggest not using hand creams or chemicals on the hands when using printed ribbons.
5. Guarantee: We are unable to guarantee the reaction of ribbons and bows in all situations it is important to try the product in an inconspicuous area at your own risk.

Custom Product Returns & Refund Policy

Please note that all custom-printed or personalised products are made to order and are therefore non-refundable and non-returnable.

We take great care to ensure all bespoke orders are produced exactly as approved, and we carry out quality checks before dispatch. It is the customer’s responsibility to ensure that all artwork, text, colours, and materials are correct and suitable for the intended use at the time of order approval.

Due to the nature of processes such as metallic foil printing, results may vary slightly depending on ribbon type, width, and artwork detail. If you have specific finish expectations, we recommend discussing these with us before confirming your order so we can advise accordingly.

By placing a custom order, you acknowledge and accept these terms.

Use of Customer Images

1. Purpose of Using Images: We may use images of your printed ribbons on our website, social media pages, and other marketing materials to showcase our products and services.

2. Consent: By using our services and purchasing our products, you consent to the use of images of your printed ribbons for the purposes stated above.

3. Opt-Out: If you prefer that we do not use images of your printed ribbons, you have the right to opt-out. Please contact us at [email protected] to inform us of your preference, and we will ensure that your images are not used.

4. Data Protection: Any personal data associated with these images will be handled in accordance with our Privacy Policy and in compliance with the UK General Data Protection Regulation (GDPR). We will anonymize any personal information unless you have explicitly consented to the use of your personal details.

5. Retention and Use: Images of your printed ribbons may be retained and used for as long as necessary to fulfill the marketing purposes outlined above, or as required by law.

Privacy Policy

Fun in a Box takes the privacy of all our customers very seriously. We understand that it is important for you to know how we use information about you, how it is stored, and how we share it. We know the importance of protecting your personal information; nobody wants to have their personal information sold or misused. We have never and will never sell your personal data to anyone.

This privacy policy (“Privacy Policy”) applies to customer information collected and used by Fun in a Box and its affiliates (together, “Fun in a Box”). This Privacy Policy does not cover any information collected by third-party sites or content or applications that may link to, or be accessible from or on, our website. We collect information about you from a variety of sources, including information we collect from you in person, information we collect from you when you visit our website or its related subdomains (“Website”), and information we collect about you from other sources. By visiting and using the Website, you accept the terms described in this Privacy Policy.

Please take a moment to familiarize yourself with our privacy policy and let us know if you have any questions.

What Information Do We Collect?

We collect information to deliver the products and services you request and to help improve your shopping experience with us. Some information that we collect from you can be used to identify you or can be reasonably used in connection with other information to identify you. This information is called “personal information” and includes things like your name, postal address, email address, and phone number.

Please note that when you use your credit card or PayPal during our secure checkout process, we do not receive this information ourselves. It is gathered directly onto the secure servers of PayPal or Stripe (for Mastercard and Visa) during the checkout. No credit card or other payment information is ever stored on any of our servers, nor do we store card details manually.

You will share personal information with us in a number of ways – when you make an online purchase with us, when you create an account on our Website, when you visit or post a comment on one of our social media pages, and when you contact us or request customer service.

We also collect other types of information that cannot be used to personally identify you but provides us with information that we use to improve the products and services we offer. This information includes details about your internet connection, traffic data, IP address, and the equipment you use to access our Website and usage details. This information may be collected automatically through the use of cookies, web beacons, and other tracking technologies.

How We Use Your Information

We use the personal information we collect about you or that you provide to us to perform a number of actions, including processing and dispatching your online orders, for internal marketing or advertising purposes, to inform you about promotional offers, to maintain your user account, to keep track of your order history, to respond to customer support enquiries, to present our Website and its contents to you, and to notify you about changes to our Website.

Non-personal information may be aggregated and used for statistical purposes to help us improve our Website, estimate interest in certain products, recognize you when you revisit our Website, and speed up your online experience with us.

Sharing Your Information

Fun in a Box does not sell your personal information to third parties. We may use third-party services to collect and use anonymous information about your visits and interactions with our Website through technologies such as cookies.

Your personal information may also be disclosed to enforce our terms of use, to comply with any court order, law, or legal process, or government or regulatory request, or if we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of Fun in a Box, our customers, or others.

Accessing Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page. Here, you can make changes to your name, password, postal address, email address, or phone number.

Data Security

Our website uses secure server software to protect your personal information at all times. Once captured, your personal information is held on our secure servers, regarded as strictly confidential. Customer account information is restricted to those who need to access it for the performance of their job and their access is monitored at the director level.

Certain personal data must be passed to other companies for payment processing (e.g., card processing companies) and delivery (e.g., couriers), but they only receive the information necessary to complete their function within our business.

Data Breaches

We take extraordinary measures to protect the data on our websites and servers. In the event of a data breach, we will comply with the regulations as laid down by GDPR.

Contact Us

If you have any questions or comments regarding this Privacy Policy, please contact us at:

Fun in a Box Ltd
8 Hurstwood Avenue
Brentwood, Essex CM15 9HT
Email: [email protected]

Deleting Data

At your request, we can remove your personal data from our servers and remove you from our mailing list. Please contact [email protected] or complete this form.

Changes to This Privacy Policy

This Privacy Policy is subject to change at the sole discretion of Fun in a Box, and the updated Privacy Policy will be posted on our Website. This Privacy Policy was last updated as of the date provided above. Continued use of the Website after Fun in a Box posts a revised Privacy Policy signifies your acceptance of the revised Privacy Policy. Please check back frequently and review the Privacy Policy for any updated terms or changes.

Last Updated: May 2024