Please read our FAQ’s before placing your order

What happens if I change my mind after I have placed my order?

You are welcome to change your mind about your purchase, and will happily accept a return on an item that can be resold. It must be resalable, unopened or unused in original packaging.  There are some restrictions though – We do not refund or exchange any made to order products such as ribbons or bows, items that have been brought in especially for you such as large scissors, or items whereby we have had to cut our large rolls of product to your specific requirements to fulfill your order.

Our big bows are made to order, we therefore do not offer returns on our bows – please ensure you are purchasing a bow suitable for purpose.

We print our ribbons & make bows in-house, our working hours are beyond normal office hours – once your order has been placed we start preparing your order for printing/dispatch – we therefore cannot offer a refund on cancellation of orders once your order has been received.

We do not offer returns or exchanges on our big scissors, our scissors are cleaned and tested prior to dispatch – they will cut – If your parcel has been shipped and you choose to refuse it you will be charged for the shipping and return costs and any import taxes due on the parcel.  Please take care and double check the size you have ordered.

If you wish to return your items we recommend you use a trackable system such as the Post Office Recorded Services so you can trace your parcel. We cannot be held responsible for goods which do not arrive back safely with us. Returns must be made within 7 days of receipt.