Returns Policy For Personalised Printed Ribbons

Please read our FAQ’s before placing your order

Returns & Cancellations

Can I cancel or change my order?

Because we manufacture and print most products to order, we begin preparing your order shortly after it is placed. This includes artwork preparation, material allocation and production scheduling.

For this reason, we are unable to accept cancellations or offer refunds once an order has been received and entered into production.

If you need to make a change to your order, please contact us immediately. If production has not yet started, we will do our best to accommodate your request, although this cannot be guaranteed.

Returns

If you change your mind, we are happy to accept returns on eligible stock items that can be resold.

Returned items must be:

  • unused and unopened

  • in their original packaging

  • in a resalable condition

  • returned with prior authorisation

The following items cannot be returned or exchanged:

  • Personalised or custom printed ribbons.

  • Made-to-order bows.

  • Products manufactured specifically to your requirements.

  • Items specially ordered in for you, including large ceremonial scissors.

  • Products specially prepared from our production stock, including ribbon cut, rewound or packaged into non-standard lengths or quantities to fulfil a customer’s specific order, are considered made-to-order products and are not eligible for return or exchange.

Made-to-Order Bows

Our large decorative bows are individually handmade to order.

As they are produced specifically for each customer, they cannot be returned or exchanged unless they are faulty or supplied incorrectly.

Please ensure you select the correct size, colour and style before placing your order.

Ceremonial Scissors

All ceremonial scissors are inspected, cleaned and tested before dispatch to ensure they are in perfect working order.

As these items are specially supplied for each order, we do not accept returns or exchanges unless the item is faulty.

Please check the product dimensions carefully before ordering to ensure the size is suitable for your requirements.

Refused Deliveries

If an order is dispatched and subsequently refused or declined by the recipient, any shipping charges, return carriage costs, customs charges, import duties or taxes incurred will be deducted from any refund where applicable.

Returning an Item

Returns will only be accepted with a valid Returns Authorisation Number.

Please email [email protected] before returning any goods so we can provide return instructions.

Once your return has been authorised, we recommend using a tracked postal or courier service. Unfortunately, we cannot accept responsibility for returned parcels that are lost or damaged in transit.

Authorised returns must be received within 7 days of delivery unless otherwise agreed in writing.