Delivery Information

UK Delivery for Personalised Ribbon, Bows and Event Products

We understand that many of our orders are needed for a particular date, whether you are preparing for a product launch, grand opening, wedding, property handover or special celebration.

We therefore offer a choice of UK delivery services, including standard, express and next-working-day delivery.

The delivery options available for your order will be shown at checkout and may vary according to:

the products ordered;
production time;
stock availability;
parcel size and weight;
your delivery postcode;
the date and time your order is placed.

Please remember that the delivery service selected is separate from the time required to make or print your products.

UK Mainland Delivery Options

Standard Delivery — £5.99

Our standard delivery service normally arrives within approximately 3–5 working days from dispatch.

This is a good option when your order is not required urgently.

Express Delivery — from £8.99

Our express service normally arrives within approximately 2–3 working days from dispatch.

The exact service and price available will be shown at checkout.

Next-Working-Day Delivery — £19.99

Available for eligible orders being delivered to qualifying UK mainland addresses.

Orders must be ready for dispatch by the relevant cut-off time. Personalised products must also have completed production before they can be dispatched.

Next-working-day delivery does not mean that every personalised product can be ordered and delivered the following day. Please check the production time shown on the product page or contact us before ordering if your deadline is particularly close.

Free UK Mainland Delivery

We offer free standard UK mainland delivery on qualifying orders over £150 excluding VAT, unless otherwise stated at checkout.

Saturday Delivery — from £29.99

Saturday delivery may be available by prior arrangement.

Prices and availability depend on the parcel, destination and courier service. Please telephone us before ordering if you require a Saturday delivery.

Same-Day Delivery

Same-day or dedicated courier delivery may sometimes be possible for urgent orders.

This service must be arranged directly with our team and is subject to product availability, production time, courier availability and destination.

Please telephone 01277 224622 to discuss your requirements.

Production Time and Delivery Time

These are two separate stages.

For personalised or made-to-order products, we must first:

receive your order and payment;
prepare your artwork proof, where applicable;
receive your approval;
manufacture or print the goods;
quality-check and pack the order.

Your chosen delivery service begins once the completed order has been dispatched.

Approving an artwork proof late in the day, requesting changes or delaying approval may change the anticipated dispatch date.

Working to an Important Date?

Please tell us your required date when ordering.

We will always do our best to recommend an appropriate production and delivery option, but we encourage customers not to leave time-sensitive orders until the last possible moment.

Couriers occasionally experience delays caused by weather, traffic, operational disruption or other circumstances outside our control. Building in a little extra time is particularly important for weddings, ceremonies, launches and events.

If your deadline is close, telephone us on 01277 224622 before ordering. We would rather give you honest advice than accept an order with an unrealistic timescale.

Dispatch and Tracking

We use established delivery services including:

APC;
DHL;
DPD;
Royal Mail;
specialist and dedicated couriers where appropriate.

The carrier used will depend upon the service selected, the size and weight of the parcel and the delivery destination.

Once your order has been dispatched, we will normally send a dispatch confirmation containing tracking information where this is available.

Most deliveries take place during normal daytime delivery hours. We cannot usually guarantee a particular arrival time unless a timed delivery service has been specifically arranged.

Delivery Addresses

Please check your delivery address carefully before completing your order.

You may choose a different delivery address from your billing address, such as:

your workplace;
an event venue;
a hotel;
a branch office;
a friend or relative who can accept the parcel.

Please ensure that somebody will be available to receive the parcel where required.

Once an order has been dispatched, it may not be possible to change the address. Courier charges may apply where a redirection is possible.

We cannot accept responsibility for delivery problems caused by an incorrect or incomplete address supplied by the customer.

Delivery Instructions and Safe Places

Depending on the courier, you may be able to manage your delivery through the carrier’s tracking system.

Requests such as “leave by the bins”, “telephone before delivery” or “leave on the doorstep” cannot always be passed to or followed by the courier.

Where you authorise a parcel to be left without a signature or in a nominated safe place, responsibility for the parcel may pass to you once the courier records it as delivered in accordance with your instructions.

For valuable, personalised or time-sensitive orders, we recommend using an address where somebody can receive the parcel.

What Happens if I Am Not Available?

The courier may:

attempt delivery again;
leave the parcel with a neighbour;
deliver it to a local collection point;
provide instructions for rearranging delivery;
return the parcel to its depot.

Please follow the carrier’s instructions promptly.

If a parcel is returned to us because delivery was repeatedly unsuccessful, the address was incorrect or it was not collected in time, you may be responsible for the return charge and the cost of sending it again.

Personalised and made-to-order products cannot be refunded simply because a delivery was missed or the parcel was not collected.

Click and Collect

Free collection is available by prior arrangement from our premises in Brentwood, Essex, close to Junction 28 of the M25.

We are a working production premises rather than a retail shop, so we cannot accommodate unannounced visitors or browsing.

Once your order is ready, we will contact you to arrange a suitable collection date and time.

Please do not travel until we have confirmed that your order is complete and ready to collect.

Highlands, Islands and Remote UK Areas

Additional charges or longer transit times may apply to destinations including:

the Scottish Highlands and Islands;
Northern Ireland;
the Isle of Man;
the Channel Islands;
other offshore or remote postcode areas.

The available service and delivery charge will normally be calculated at checkout. For unusually large products or remote destinations, we may contact you if a bespoke courier quotation is required.

International Delivery

We can ship many products internationally.

Delivery charges are based on factors including:

destination;
parcel size;
volumetric weight;
product type;
selected delivery service.

Large bows and other oversized products can cost considerably more to ship than smaller ribbon parcels because couriers calculate charges using both weight and parcel dimensions.

The website will normally provide an estimated delivery charge at checkout. Where a specialist quotation is required, we will contact you before dispatch.

Customs Duties, Import VAT and Local Charges

International orders may be subject to:

import VAT;
customs duty;
administration or clearance charges;
local taxes imposed by the destination country.

These charges are not included in our product or delivery prices unless expressly stated.

The recipient is responsible for paying any charges requested by the courier, customs authority or local government.

We recommend checking the applicable import rules before placing an international order.

If an international parcel is refused or returned because import charges have not been paid, any return transport, customs or administration costs may be deducted from any refund that is legally due.

Original delivery charges, import taxes and customs fees are not normally refundable.

Estimated Delivery Dates

Any delivery date shown on our website, provided by our team or displayed by a courier is an estimate unless we have expressly agreed otherwise in writing.

We work hard to dispatch orders on time, but cannot guarantee that third-party carriers will always deliver on the anticipated date.

We will not be responsible for indirect costs or losses caused by a courier delay, including missed events, venue charges, contractor costs, lost profits or replacement purchases, subject always to your statutory rights.

My Parcel Has Not Arrived

Begin by checking:

the courier tracking information;
your nominated safe place;
whether the parcel has been left with a neighbour;
reception, security or your organisation’s goods-in department;
whether the courier has sent a delivery update by email or text.

If the parcel still cannot be located, contact us as soon as possible so that we can investigate with the carrier.

Please do not wait until the day of your event to report a missing parcel where tracking previously showed a problem.

Damaged Parcels

If the outer packaging appears damaged when it arrives, please photograph it before opening wherever possible.

Retain:

the delivery packaging;
shipping label;
internal protective materials;
damaged goods.

Please contact us within 48 hours of delivery, providing photographs and details of the problem.

These items may be required to support a courier claim and enable us to assess the most appropriate resolution.

Missing or Incorrect Items

Please inspect your order as soon as it arrives.

Any missing, incorrect or visibly damaged items should be reported within 48 hours of delivery by emailing [email protected] or telephoning 01277 224622.

This does not affect your statutory rights, but prompt notification allows us to investigate and assist more quickly.

Changing Your Mind After Dispatch

Standard, non-personalised stock products may be eligible for return in accordance with our Returns Policy.

Personalised, bespoke and made-to-order products cannot normally be cancelled or returned because you have changed your mind.

If you refuse an order after it has been dispatched, you may be responsible for:

the original delivery charge;
the cost of returning the parcel;
customs or import charges;
any other carrier fees incurred.

Please read our Returns Policy for complete information before returning anything.

Frequently Asked Delivery Questions

Can you deliver directly to my customer, venue or branch?

Yes. Enter the required delivery address during checkout.

Please check all details carefully and ensure the recipient knows to expect the parcel.

Can you send different parts of my order to different addresses?

This may be possible by prior arrangement. Separate delivery charges will normally apply.

Can you split a large order into scheduled deliveries?

For some trade and volume orders, yes.

Please discuss split or scheduled deliveries with us before placing the order so that we can provide an appropriate quotation and production plan.

Can I arrange my own courier?

This may occasionally be possible by agreement, particularly for urgent, international or unusually large orders.

Please speak to us before making any arrangements.

Will all the items in my order arrive together?

We normally dispatch an order once all items are ready.

If you require available products to be sent separately, contact us. Additional delivery charges may apply.

Do your delivery times include weekends and Bank Holidays?

No. Unless a Saturday service has been specifically arranged, delivery estimates are based on working days and exclude weekends and UK Bank Holidays.

Can you guarantee delivery before my event?

We can recommend the most appropriate service and will do everything reasonably possible to dispatch on schedule.

However, because delivery is completed by an independent carrier, we cannot guarantee that unforeseen courier delays will never occur. Please allow contingency time wherever possible.

Need Delivery Advice?

If you are unsure which service to choose or are working to a particularly important deadline, please contact us before ordering.

Our experienced team will help you understand the production and delivery options available.

Telephone: 01277 224622
Email: [email protected]

Fun in a Box Limited
Registered in England and Wales
Company Number: 06494767