Our Printed Ribbons are packed with care by a dedicated team. We despatch via a secure delivery network and your order will need a signature upon delivery. There is a facility to change the shipping address when you are in checkout if it's easier to have your package delivered to a work address if that's easier.
We pride ourselves on our speedy service and aim to print, pack and desptach your order depending on the delivery service you choose in checkout, if we are waiting for ribbon to arrive or are exceptionally busy we will send you an email to keep in touch. Please check your emails regulary. Please choose your delivery option carefully, the day you place your order is excluded from your delivery and please be aware of bank holidays which are excluded from working days along with weekends.
You can pay for your ribbons using our secure partners Protx, Paypal (Please note your credit card/Paypal transaction will show as FUN IN A BOX, not Personalised Printed Ribbon) or write a cheque. Make your cheque payable to FUN IN A BOX LIMITED, once your cheque has cleared we can process your order, please allow 7 working days for your cheque to clear. Send your cheque to Accounts, FUN IN A BOX, 8 Hurstwood Avenue, Brentwood, Essex. CM15 9HT.
Returns
On the rare occasion you are not happy with your order you must contact us either in writing to Fun in a box, 8 Hurstwood Avenue, Brentwood, Essex. CM15 9HT or via email at info@funpartysupplies.co.uk in the 1st instance for further information. We are not obliged to accept any returns withour prior consent. All faulty products offer a money back guarantee, however we will always send a replacement item to you if in stock in the first instance.
Under the UK's distance selling regulations you have a 7 day 'cooling off' period when you may return an item unused, in it's original condition, with unopend packaging, if you no longer require it*. It is however your responsibility to return the item in perfect and saleable condition and at your own cost.
We strongly recommend you use a trackable system to return your goods such as Royal Mail Recorded delivery so your item can be tracked if lost. We cannot refund items that are not received by us. Once inspected, we will then arrange to refund your credit card for the item returned minus any P & P costs as these are non-refundable. Any returns after 7 days, will not be refunded, however we will happily offer a credit to your account for future purchases.
Please return your items to RETURNS, Fun in a box ltd, 8 Hurstwood Avenue, Brentwood, Essex. CM159HT - Please include a covering letter or your order number with all returns.
If your parcel is not longer required, is refused, or you change your mind, and your parcel has already been despatched, please note you will be charged a returns fee - this is a direct cost made by our couriers of £6.50. This will be deducted from any refund due to you. This only applies to UK based customers.
If you have been offered free delivery and the whole order is returned to us, you will be charged for an original delivery charge, this price will be dependent on what delivery method was used.
To redirect your parcel to another address will incurr additional delivery charges of £15.00
*Please note we do not offer refunds or exchanges on personalised products, or items made to order*
If you have any questions concerning returns, then just give us a call on 01277 224622 or email us at cs@funpartysupplies.co.uk
We process refunds as quickly as we can, but during busy periods this may take upto 10 working days. We can only refund to your method of payment.
Unfortunately we cannot offer refunds on personalised itemsor ceremonial scissors unless they are faulty. Any returns must be authorised by calling us on 01277 224622 in the first instance, and also within 7 days of receipt.
