Depending on the delivery option you have selected -
Platinum Service - Next available delivery date as shown in checkout, Courier service, includes email of tracking information sent on despatch, our courier service has an excellent system whereby you can log into their website on the morning of your delivery and they will be able to give you a timed 1 hour delivery slot - you don't have to stay home all morning! Deliveries made between 8am and 12 noon
Gold Service - Next available delivery date as shown in checkout, Courier service, includes email of tracking information sent on despatch, our courier service has an excellent system whereby you can log into their website on the morning of your delivery and they will be able to give you a timed 1 hour delivery slot - you don't have to stay home all day! Deliveries made between 8am and 6pm
Silver Service - Delivery date as shown in checkout, Courier service, despatch email sent advising delivery day. Deliveries made between 8am and 6pm
Bronze Service - Delivery date as shown in checkout, Royal Mail Recorded Delivery, despatch email sent advising tracking information. Delivery times dependent onyour local sorting office.
All our delivery services give you a date you can expect your delivery by - during busy periods deliveries may be made upto 6pm on that date, so be careful when choosing your option.
If you are unsure what the best option is for you then please call us on 01277 224622 and we'll be happy to advise.
You can login to your account with us using your email address and password, you can view your order and track its progress through processing, sent to warehuose for picking, despatched on its way etc.
Overseas Deliveries
Overseas, UK islands and highlands, shipping rates are calculated based upon the volumetric size of your parcel. Once in checkout the website will give you an estimated shipping charge, if the cost is less or more than you have paid we wille mail you accoridngly. Please call customer services on 01277 224622 for delivery schedules - we recommend to always leave at least 2 weeks for delivery.
Why are the delivery dates sometimes long?
Delivery dates are dependnet on stock availability, and the volume of orders going through our warehouse. We also operate many of our team on term time only contracts to help with childcare etc and you may find during school holidays our delivery times may seem longer than usual. We show an honest delivery time so you can choose a delivery option to suit your party.
How Is My Parcel Shipped?
We use Royal Mail, or Interlink Express Couriers to send our party parcels, the method of despatch depends on the size and weight of your parcel and the most efficient despatch method to use. All of our parcels will require a signature upon receipt, there is an option in checkout to change the delivery address if you are not at your billing address during the day.
Most deliveries are made between 9am and 3pm. Special instructions asking for the parcel to be left where a signature cannot be obtained such as - leave on step, by bins or in playhouse cannot be passed onto our delivery partners, but you can change the shipping address to maybe work or a friend or relative who will be available to sign.
What happens If I'm Not Home For My Delivery?
You will receive a card through your door explaining what to do next. Please make sure you contact the carrier within 5 days, or your parcel will be returned to us, this will incur a returns fee, restocking fees and a further delivery charge if you still require the item. Remember you can change the shipping address in checkout to a works address or friend or neighbour if that helps.
We cannot add special instructions such as - leave behind gate, under recycling bins or leave on step - we can only pass on special instructions that will enable our delivery partners to gain a signature - leave with neighbours is a good one! The driver will then pop a card through your door showing you where your parcel is.
What happens if I change my mind and my parcel has been shipped?
You are welcome to change your mind about your purchase, and as long as the items are resaleable, unopened or unused (there are some restrictions though - Please see our returns policy on our website for full details - we will gladly refund their value to your method of payment. However is your parcel has been shipped and refused you will be charged for the shipping and return costs.
If you wish to return your items yourself we recommend you use a trackable system such as the Post Office Recorded Services so you can trace your parcel. We cannot be held responsible for goods which do not arrive back safely with us. Returns must be made within 7 days of receipt.
My Parcel Hasn't Arrived?
Please check with neighbours, incase they have kindly taken in your delivery, occasionally parcels can be damaged or lost in transit - please inform us as soon as possible so we have the opportunity to investigate and if necessary arrange another order to be sent so there's no tears at your party!
There's something missing in my parcel?
If there are any discrepancies or missing items on your delivery we must be notified within 3 working days from the date received by calling 01277 224622 or emailing us cs@personalisedprintedribbons.co.uk
Security Online
We process our credit card payments via PROTX/SAGE and PAYPAL. We employ extra security on all our credit card payemnts called 3D Secure (the online equivalent of Chip & Pin technology) - please ensure you are aware of all the relevant passwords for your card. Fun in a box limited never receive your credit card details in full. Once in checkout our website is fully secure. If you wish to pay over the telephone please do give us a call and we will happily process your card for you, however we do prefer you to place ordres online for extra security of 3d secure. You will not loose the contents of your shopping cart if you have created an full account with us and the process should not take longer than a few minutes.
Returns
On the rare occasion you are not happy with your order you must contact us either in writing to Fun in a box, 8 Hurstwood Avenue, Brentwood, Essex. CM15 9HT or via email at info@funpartysupplies.co.uk in the 1st instance for further information. We are not obliged to accept any returns withour prior consent. All faulty products offer a money back guarantee, however we will always send a replacement item to you if in stock in the first instance.Under the UK's distance selling regulations you have a 7 day 'cooling off' period when you may return an item unused, in it's original condition, with unopend packaging, if you no longer require it*. It is however your responsibility to return the item in perfect unused in original packaging with no seals or ties removed and saleable condition and at your own cost. We strongly recommend you use a trackable system to return your goods such as Royal Mail Recorded delivery so your item can be tracked if lost. We cannot refund items that are not received by us. Once inspected, we will then arrange to refund your credit card for the item returned minus any P & P costs as these are non-refundable. Any returns after 7 days, will not be refunded, however we will happily offer a credit to your account for future purchases. This does not apply to printed or personalised products
Please return your items to RETURNS, Fun in a box ltd, 8 Hurstwood Avenue, Brentwood, Essex. CM159HT - Please include a covering letter or your order number with all returns.
If your parcel is not longer required, is refused, or you change your mind, and your parcel has already been despatched, please note you will be charged a returns fee - this is a direct cost made by our couriers of £6.50. This will be deducted from any refund due to you. This only applies to UK based customers.
If you have been offered free delivery and the whole order is returned to us, you will be charged for an original delivery charge, this price will be dependent on what delivery method was used.
To redirect your parcel to another address will incurr additional delivery charges of £15.00
*Please note we do not offer refunds or exchanges on personalised products which are made to order, face paints, foil or latex balloons that we do not inflate or confectionery*
If you have any questions concerning returns, then just give us a call on 01277 224622 or email us at cs@personalisedprintedribbons.co.uk
We process refunds as quickly as we can, but during busy periods this may take upto 10 working days. We can only refund to your method of payment.
